Privacy Policy
Introduction
Welcome to MUUD. This Privacy Notice explains how we handle your personal information when you visit our website muudpouches.com (“Website”), interact with us on social media, make purchases, or engage with us at events. It outlines how we collect, use, and process your personal data, ensuring compliance with applicable data protection laws. Your privacy is important to us, and we are committed to safeguarding your rights.
This Privacy Notice applies to the personal information of our consumers and customers. If you are not a consumer, please contact us for the appropriate Privacy Notice relevant to your situation.
For the purposes of applicable data protection legislation, UAB MUUD GROUP (“we”, “our”, or “us”), is the ‘controller’ of your personal information. This means we determine how and why your personal data is used and are responsible for its protection.
We may collaborate with other organizations, such as social media platforms and group companies, in processing activities described in this notice. In such cases, we may act as ‘joint controllers’ with these organizations, sharing responsibility for the processing of your personal data. Alternatively, these organizations may act independently, using your personal information as described in their own privacy statements.
We may update this Privacy Notice periodically. Please review this page regularly for any changes. Where appropriate, we may also notify you of significant changes via email.
Contents
- Information We Collect About You
- How We Use Your Information
- Age Verification
- Marketing
- Device and Software Usage Information
- Cookies
- Automated Decision-Making
- Sharing Your Information with Third Parties
- Events
- Social Media Platforms
- Where We Store Your Information
- How We Safeguard Your Information
- How Long We Keep Your Information
- Your Rights
- Changes to This Privacy Notice
- How to Contact Us
- Information We Collect About You
When you use our Website or interact with us offline, we collect and use information about you to provide our products, services, and customer support. This may include:
- Information you provide online via the Website, by phone, or through webchat, such as your name, contact details, social media handle, date of birth, age, vaping history and preferences, subscription history, and login credentials (including those provided through third-party services).
- Information about your purchases and interactions with our products and services.
- Technical data, including IP address, browser type, and operating system.
- Information collected through cookies and similar technologies (see Section 6).
- How We Use Your Information
We use your personal information to:
- Provide and manage our products and services.
- Process your orders and payments.
- Communicate with you regarding your account or transactions.
- Personalize your experience on our Website.
- Conduct marketing and promotional activities (with your consent where required).
- Comply with legal obligations and enforce our terms and conditions.
- Age Verification
As our products are intended for adult consumers, we may use your personal information to verify your age and ensure compliance with legal requirements.
- Marketing
With your consent, we may use your personal information to send you marketing communications about our products, services, and promotions. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Device and Software Usage Information
We may collect information about the devices and software you use to access our Website, including IP addresses, browser types, and operating systems, to improve our services and ensure security.
- Cookies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
- Automated Decision-Making
We may use automated decision-making processes to provide personalized content and offers. You have the right to request human intervention, express your point of view, or contest decisions made through automated processes.
- Sharing Your Information with Third Parties
We may share your personal information with:
- Service providers who assist us in operating our Website and conducting our business.
- Legal authorities when required to comply with legal obligations.
- Other organizations with your consent or as permitted by law.
- Events
If you attend our events, we may collect and use your personal information to manage your participation and communicate with you about the event.
- Social Media Platforms
When you interact with us on social media platforms, we may collect information you provide or make available to us through those platforms, in accordance with their privacy policies.
- Where We Store Your Information
Your personal information may be stored and processed in the Lithuania or other countries where we or our service providers operate. We take appropriate measures to ensure your data is protected in accordance with this Privacy Notice.
- How We Safeguard Your Information
We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
- How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce our agreements.
- Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to or restrict the processing of your personal information.
- Withdraw your consent at any time (where applicable).
- Lodge a complaint with a data protection authority.
To exercise your rights, please contact us using the details provided below.
- Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date. Where appropriate, we may also notify you of significant changes via email.
- How to Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:
Email: [email protected]
